Street Level Cycles Retail Training Manager August 2026
Street Level Cycles (SLC) Retail Training Manager
Position Status: Full-time, non-exempt
Schedule: Approximately 37.5 hours/week, Tuesday–Saturday
Compensation: $30-32/hour, depending on relevant experience and qualifications
Reports to: Program Director
Summary: Street Level Cycles is a popular used bicycle shop and youth job training program operated by Waterside Workshops, a nonprofit organization in the Berkeley Aquatic Park.
Mission: Waterside Workshops engages youth and the community through hands-on learning in bicycle mechanics, wooden boatbuilding, and outdoor education. Waterside is a safe place for youth to feel heard, gain confidence, develop work skills, and access the tools and resources needed to lead healthy, sustainable lives.
The Retail Training Manager leads Street Level Cycles’ retail and service operations as a sustainable social enterprise and a hands-on youth workforce development program. The Manager is responsible for customer experience, retail and repair revenue, bicycle production and inventory systems – integrating youth employees and interns into the day-to-day operation of the shop. Success in this role means building effective systems, developing young people, maintaining high standards for bicycle safety and customer service, and meeting the earned-revenue goals that support SLC’s programs.
Key Responsibilities:
Youth Development
- Supervise youth staff and interns assigned to retail operations
- Train and educate youth staff and interns in sales, customer service, and operations
- Collaborate with Assistant Program Director to integrate youth job training topics
- Collaborate on cross-program events and youth trips
Retail and Service Operations
- Manage used bicycle and accessory sales
- Provide and manage repair services in collaboration with the coordinator
- Oversee service work orders, POS operations, and inventories
- Support inventory ordering, purchasing, stocking, and receiving
- Maintain excellent customer service and compliance with bicycle industry safety standards
- Track revenue and monthly goals as well as identify growth opportunities
- Implement sales promotions and marketing communications in store and on social media
Receiving and Production Operations
- Supervise refurbishment of used bicycles following industry safety standards to support retail operations
- Maintain sustainable recycling and reuse systems
- Ensure proper disposal of hazardous materials and e-waste including taking trips to off-site disposal sites
- Support bicycle donation receiving and processing including off-site pick ups
Community Impact
- Facilitate and track bicycle donations to community members
- Track waste diversion metrics and other community impact data
- Support Community Open Shop when necessary
Required Competencies:
- Demonstrated experience in customer facing retail and/or repair service
- Demonstrated experience managing and/or training staff or youth
- Advanced mechanic skills with the ability to repair both old and new bicycles per bicycle industry standards
- Excellent communication, patience, and interpersonal skills
- Excellent organization, time management, and multitasking abilities
- Ability to teach, mentor, and integrate youth interns into all aspects of managing operations, service, and retail
Preferred Experience:
- 5+ years of relevant bicycle retail/service, customer-service, or operations experience
- 3+ years of supervisory, training, or youth-development experience
- Experience in youth development, education, workforce development, or nonprofit organizations
Physical Requirements:
This position regularly involves working in a repair shop environment, including operating hand tools, moving bicycles and parts, using a computer and point-of-sale system, and periods of standing and moving throughout the shop. The position requires the ability to move or lift items weighing up to approximately 50 pounds, with or without reasonable accommodation.
Waterside Workshops is an equal opportunity employer committed to building an inclusive workplace. We welcome applicants with diverse backgrounds, identities, lived experiences, and pathways into the bicycle industry. Applicants with Spanish-language skills and experience working with diverse youth and communities are especially encouraged to apply.
Benefits:
- Medical and dental insurance with 100% of employee premiums paid by Waterside Workshops
- Paid vacation accrued throughout the year
- 10 days of paid sick leave annually
- Paid holidays
- Professional development and training opportunities
- Occasional outdoor adventure trips and bike rides
- Discounts on used and new bicycle parts
Staff Culture and Core Principles:
All Street Level Cycles staff are expected to embody Waterside Workshops’ commitment to youth-led program design, inclusive community practices, and experiential learning.
Emotional Intelligence
- Demonstrate high emotional intelligence, including self-awareness, empathy, patience, and accountability
- Model respectful communication, conflict resolution, and collaborative problem-solving
- Maintain appropriate professional boundaries while building authentic, trusting relationships
Youth-Led Practice
- Value lived experience as expertise
- Create space for youth to shape culture, policies, and programming
- Foster leadership opportunities that empower youth to teach, mentor, and lead peers
Inclusive Approach to Education
- Work effectively with youth and community members of diverse backgrounds, identities, abilities, and learning styles
- Adapt instruction and supervision to meet different skill levels, learning speeds, and communication styles
- Offer constructive feedback that builds confidence and growth
Community Accountability
- Support a safe, welcoming, and accessible space for all participants
- Engage in ongoing self-reflection around equity, bias, and power dynamics
- Contribute to a culture of shared responsibility, sustainability, and mutual respect
To apply:
Please email your resume and a brief cover letter to [email protected] telling us about your relevant experience, your approach to working with and supporting young people, and what interests you about joining Street Level Cycles and Waterside Workshops.
